Terms & Conditions of Sale:

1) By receiving an invoice, it is agreed, understood and accepted that natural stone is subject to natural characteristics. Neither uniform nor veining can be guaranteed. Up to 5% breakage, chips and hair line cracks is allowed due to the nature of the stone. Clients review and approval of goods prior to delivery is recommended. 2) To protect natural stone, sealing is recommended. Stone products are not calibrated. 3) Epic Stone Pty Ltd does not accept returns for an unused tiles or change of mind. 4) Any damages must be reported to Epic Stone Pty Ltd within 48 hrs of receiving goods. 5) Claims of credit for return of goods can only be accepted if it is current stock, in full crates or pallets and in good condition when returned. 6) No loose crates or pallets will be accepted. No returns will be accepted after 14 days. A 30% handling fee applies to all returns. 7) Ownership of these goods remains with Epic Stone Pty Ltd until paid in full. 8) 50% deposit must be paid to proceed with indent orders. The remaining balance must be paid in full when stocks arrive in Epic Stone’s warehouse. 9) Standard stocks can be kept on hold free of charge for up to two working days. 50% deposit must be paid when stocks are still required to be kept on hold after the second working day. 10) On hold orders need to be collected or delivered from Epic Stone’s warehouse within 14 days after the deposit is made, otherwise the order will be automatically regarded as cancelled. 11) Alternatively, to extend the holding period, the remaining balance of the orders must be paid in full. 12) Deposit is non-refundable nor transferable if the on hold orders are cancelled. 13) Epic Stone Pty Ltd may agree to store goods on the buyer’s behalf for a limited period if storage space is available. Such goods will be held at the buyer’s risk and Epic Stone accepts no liability for loss or damage. Charges will apply if goods are not collected or delivered within 30 days. 14) Product suitability. It is the responsibility of customer to ensure that any product selected is suitable for its intended application. It is the customer’s responsibility to ensure that adequate stock is purchased to complete a job, as matching shades and batches of product cannot be guaranteed for subsequent orders. 15) The buyer accepts that all imported goods are subject to availability and that there may be delays from time to time. Where practicable. Epic Stone Pty Ltd will seek to act in good faith and notify the buyer of any such delays in a timely manner. Epic Stone Pty Ltd will not be liable for any costs incurred in relation to any such delay. 16) Insurance of goods in transit is the responsibility of the customer whether transport is organised by the customer or by Epic Stone Pty Ltd on behalf of the Client. 17) By receiving the invoice it is agreed, understood and accepted that Epic Stone Pty Ltd will not accept any liability for goods that have been installed and that the goods are sold without any warranties. 18) Please provide at least 48 hours’ notice prior to pick up or delivery of goods.

 

Testimonials

"Epic Stone has helped us to provide very good stone finishes for two large multi-unit residential projects and a number of smaller projects. We have been very happy with the services and the products.

Epic Stone has repeatedly helped the installers adjust their installation and sealing systems to achieve the finish that we wanted."
Joseph Alliker Rudolfsson Alliker Associates Architects
"You company is truly upstanding and is behind its product 100%. Thanks for the great service. Thank you for making it painless, pleasant and most of all hassle free!"
Steven Liliopolos
"Our business dealings with Epic Stone have been transparent, efficient, and cost effective from day one. We have a trusting relationship and look forward to doing more business with Epic Stone in the future."
Nick Kodos Ganellen Pty Ltd
"Epic Stone has been providing us with unique quality products and fantastic custom sized pieces at the most competitive prices!"
Nicholas Vale Garden Life

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